Frequently Asked Questions (FAQ)

• Book seats by phone through the Call Center system at 1215 or 02-030-4999 (06:00 - 20:00 hrs. daily)
• Purchase tickets through ticket counters and ticket agents at all branches
• Purchase tickets online through the website 24 hours a day. Click here to buy tickets online

• Pay at ticket counters
• Pay through the application of Siam Commercial Bank or Krungthai Bank
• Pay through ATM machines of Siam Commercial Bank, Kasikorn Bank or Krungthai Bank
• Pay at 7-eleven counters at all branches

Passengers can pay from the day of booking the ticket, but not later than the day the Call Center staff informs the passenger. If the passenger does not pay on the day and time specified, the system will automatically cancel the booking.

The Call Center is open daily from 06:00 - 20:00 hrs.

The Customer Service Center at Sookjai (Bangkok) is open from 05.00-20.00 hrs. For other branches, passengers can check the service hours of ticket counters here.

Thaibus opens ticket sales 1 year in advance on the same date. For example, passengers who want to travel on October 10, 2029 can book seats and purchase tickets from October 10, 2029.

Passengers can check the discounts & promotions of Thaibus here.

Passengers can contact to request cancellation of travel/ticket refund at Thaibus ticket counters. There are conditions for cancellation of travel/ticket refund as follows:

• Passengers traveling from the origin must bring the ticket along with a copy of the ID card to contact the ticket counter in person before the travel time specified on the ticket at least 3 hours.
• Passengers traveling from other provinces must bring the ticket along with a copy of the ID card to contact the ticket counter in person before the travel time specified on the ticket at least 5 hours.
• If passengers contact the ticket counter after the specified time, it is considered that the passenger has waived the right to travel.
• Tickets that have been changed cannot be canceled or refunded.
• In case of allowing others to contact to cancel the travel and refund the ticket instead, the person who contacts must show a copy of the ID card or official document issued by the person whose name is on the ticket, along with a certified copy and a power of attorney to authorize others to act on behalf. If the person who contacts does not bring the aforementioned documents to show to the company's staff, the company reserves the right to cancel the travel/ticket refund for the person who contacts in all cases.
• Cancellation of travel/ticket refund will incur a 10% handling fee from the ticket price.

Passengers can postpone the travel date and/or change the travel details for free once. Passengers traveling from the origin must bring the ticket to contact the ticket counter in person before the travel time specified on the ticket at least 3 hours. Passengers traveling from other provinces must bring the ticket to contact the ticket counter in person before the travel time specified on the ticket at least 5 hours. If passengers contact the ticket counter after the specified time, it is considered that the passenger has waived the right to travel. Tickets that have been changed cannot be canceled or refunded.

Cancellation of travel/ticket refund for passengers traveling from the origin must bring the ticket to contact the ticket counter in person before the travel time specified on the ticket at least 3 hours. Passengers traveling from other provinces must bring the ticket to contact the ticket counter in person before the travel time specified on the ticket at least 5 hours. Cancellation of travel/ticket refund will incur a 10% handling fee from the ticket price.

If passengers are late for boarding the bus according to the specified time, it will be considered that the passenger has waived the right to travel and cannot claim a refund of the fare paid.

Passengers must contact the Call Center at 1215 or 02-030-4999 from 06.00-20.00 hrs. to report travel details and the items left behind. The staff will check the items and contact back to return the items to the passenger.

The company is only responsible for the items deposited under the bus. If lost or damaged, compensation will be made up to a maximum of 500 baht. The company will not be responsible for items carried by passengers and left on the bus.

Passengers must not carry the following items as baggage:

• Fresh food and/or items that are highly volatile
• Alcoholic beverages of all kinds
• Animals of all kinds
• All types of foam boxes
• Flammable objects, dangerous objects, fragile objects, and/or objects containing water of all kinds
• Weapons and/or illegal items

Passengers are not allowed to bring pets of all kinds on the bus. The Land Transport Department has stipulated that pets are not allowed on the bus to avoid disturbing other passengers and to avoid the spread of some diseases from animals.

Passengers must contact the Call Center at 1215 Email contact@thaibus.co.th or 02-030-4999 from 06.00-20.00 hrs. to report travel details and the items left behind. The staff will check the items and contact back to return the items to the passenger.

The company is only responsible for the items deposited under the bus. If lost or damaged, compensation will be made up to a maximum of 500 baht. The company will not be responsible for items carried by passengers and left on the bus.